How do I return an item?

90-day Money-Back Guarantee

All we ask is that you call us at 206-388-2281 with any problems you may be having and let us help resolve the issues. We are able to diagnose and resolve most issues over the phone. If we are unable to get the product performing to your satisfaction you can simply send it back.

Within 90-days of your purchase date, you may return merchandise in original condition (opened or unopened). The item cannot be disassembled or damaged by incorrect installation or negligence. Harmony Antennas is not responsible for installation errors. Our 90-day money back guarantee is ONLY valid for items purchased via NO Restocking Fees. If you refuse delivery, there are additional fees that will be deducted from your refund.

Returns will not be accepted for any of the following reasons:

  • Original packaging is missing, incomplete, damaged or defaced.
  • Accessories, manuals, or other original components missing or damaged.
  • Product is not in acceptable resale condition (scratched, damaged, or other product altering effects).
  • A return authorization (RMA#) number is required for all returns.

Please take note:

  • NO Restocking fees.
  • Damaged items cannot be returned.
  • We only process returns for items purchased from us.
  • We do not receive returns on the weekends.
  • No refunds will be given for any reason after 90 days from purchase of your order.
  • No returns will be accepted without a return authorization (RMA#) number.
  • It is the customers responsibility pay the shipping charges to ship the unwanted product back to us.

Return Procedure

Call us first at 206-388-2281 for Technical Support to help you with your product.

Customers must request a return authorization number
(RMA#) by calling us at 206-388-2281 or by emailing Please include your name, email address, order number, items to be returned, reason for return and approximate date of purchase. You will be emailed detailed instructions to follow. Please note it is the purchaser's responsibility to cover the cost of shipping and handling to return the unwanted item.

To receive your RMA you must Call 206-388-2281 or e-mail the following information to

First and Last Name
Order ID
Product on the order to be returned
Reason for the return
Contact Phone Number